Your Systems Are Only As Good As The Support Behind Them
At ACCI, our service contracts go beyond break-fix—they’re built to keep your technology running flawlessly, day after day. Whether it’s your access control, surveillance, AV, or network gear—we keep it online, updated, and protected.
 What’s Included in Our Service Plans
- 24/7 Alarm Monitoring & Priority Dispatch
Instant alerts and response when it matters most—because downtime isn’t an option. - UPS & Battery Maintenance
Power failures can cripple your infrastructure. We test, replace, and maintain backup systems on schedule. - Remote System Monitoring
Eyes on your equipment at all times—we catch issues before they become outages. - Firmware Updates & Software Upgrades
Stay secure and supported with regularly scheduled updates—without lifting a finger. - IDF/MDF Room Health Checks
Dusty closets don’t just look bad—they cause downtime. We keep your comm rooms clean, labeled, and compliant. - Guaranteed Response Times
Our SLA ensures you get help fast—backed by written, enforceable timelines. - Remote Backups & Configuration Storage
Never lose critical configurations or footage. We handle encrypted, off-site backups for you. - User & Credential Management
Let us handle the churn. New hire? Termination? We update users and passwords across systems—fast. - Phone & Remote Support
Got a question? Our team is one call away, with Tier-1 and Tier-2 support ready to go. - As-Built Documentation Management
We update and store your documentation—so you’re never flying blind again. - Custom Preventative Maintenance Plans
We build your plan around your systems—not the other way around.
